Patient FAQ
Whether you're new to telemedicine or have questions about shipping, find the answers to your questions here.
Telemedicine and Privacy
How does telemedicine work?
Telemedicine allows you to consult with a doctor remotely through online questionnaires without the need for in-person visits. Medication is delivered via mail in discreet packaging.
Can I use telemedicine for emergency medical situations?
Telemedicine is not suitable for emergency situations. If you have a medical emergency, please call emergency services or visit the nearest emergency room immediately.
Do I need a video consultation?
In most cases, video consultations are not required. Our consultations are primarily conducted through online questionnaires. However, they may be necessary in certain situations as determined by state regulations or at the discretion of the doctor.
Can I receive a prescription without seeing a doctor in person?
Yes, our doctors can provide prescriptions based on the information you provide in the online questionnaires. However, they may request additional details or recommend further assessment if needed.
Can I consult with a specialist through telemedicine?
ScriptsMD's telemedicine platform primarily offers general medical consultations. If you require specialized care, our doctors may refer you to an appropriate specialist or recommend an in-person visit.
Are telemedicine services covered by insurance?
Coverage for telemedicine services may vary depending on your insurance provider. We recommend contacting your insurance company directly to determine the extent of your coverage.
Medications
What if I have questions about my medication after receiving it?
If you have any questions or concerns about your medication, you can contact our customer support team. They will be happy to assist you in scheduling a pharmacist phone call to answer any questions
Can I request a specific brand of medication?
Our partnering doctors prescribe generic equivalents whenever possible to ensure affordability. However, if you have a specific brand preference, you can discuss it with the doctor during your consultation.
Shipping
How can I track my medication shipment?
Once your order is shipped, we will provide you with tracking information. You can use this information to track the progress of your shipment.
How long does it take to receive my medications?
Shipping times typically range from 3 to 5 days. However, delivery may vary depending on your location and any unforeseen circumstances.
How are my medications shipped?
All medications are shipped via USPS in discreet packaging. Faster shipping options may be available from alternate couriers depending on shipping location.
